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Frequently Asked Questions
Q. Why should I buy from you?
A. We at Family Christian Media are a husband and wife team that started selling Christian products on Ebay in 2005. We are a small business that will answer the telephone or reply to e-mails within hours not days. We will do our best to work with everybody. Do not hesitate to ask us a question. We do this because we enjoy running a small Christian business. We try to offer the best customer service possible.
Q. What is a Region Code for DVDs?
A. DVDs are coded into 6 Regions. For example Region 1 codes will only work in the US and Canada. Some DVDs will be coded Region 0 which means it will play anywhere. International buyers please be very careful and read the descriptions to make sure you are buying DVDs that will play in your Region. Most of our DVDs will be Region 1, but some come in Region 0.
Q. Why do you charge sales tax in the state of Maryland?
A. Because our business is based out of the state of Maryland. We have a Federal and State Tax Certificate that allows us to sell. We are registered with the Federal and State Government.
Q. Do you ship internationally?
A. YES! If you can pay by Paypal, then we can ship it to that Country. Our only request is to pay in US dollars on Paypal. This helps protect you and me. We have shipped to over 50 countries around the world.
Q. What is your return policy?
A. We accept return items only if they were damaged during shipping or defective. Please e-mail us at info@familychristianmedia.com for instructions and address on returning the item. The damaged item must be returned within 30 days of receiving. Once the product is confirmed to be defective or damaged we will refund the return shipping cost and mail a new replacement item.
Q. I just paid, when do I get my item?
A. We currently ship 3 times a week, Tuesday, Thursday and Saturday. We offer multiple shipping options. Media Mail is the cheapest and slowest. This could take two weeks to arrive. First Class Mail is offered only on items 13 OZ. or less and normally arrives within a week. Priority Mail is the quickest and most expensive. Priority Mail usually arrives within 2-3 days but sometimes takes a little more. International orders ship Airmail Letter Post which usually takes 1-2 weeks.
Q. Can you e-mail me when you receive payment and ship?
A. We ship about 100 packages a week. We try to keep our customers informed as much as possible within our limits. Our web site sends e-mails to you after payment is made. We will always e-mail you when we receive a check or money order in the mail. We will always e-mail you when your item ships. If you did not get the e-mail, then check your junk e-mail box. A lot of e-mails get blocked or cannot be delivered.
Q. I live nearby; can I pick the item up?
A. Yes. We will meet you at a neutral location as long as it is within 5-10 miles of our location. We are located in the Gaithersburg/Germantown/Boyds MD area.
Q. Do you ship to APO boxes, Alaska, Hawaii, Guam and Puerto Rico?
A. Yes, Yes, Yes, Yes. We sometimes even throw in a little extra for our fine brave people serving in the military.
Q. What forms of payment do you take?
A. We accept all major credit cards (Visa, MasterCard, American Express, and Discover), Paypal, Money Orders and personal checks. All international orders please pay by credit card or Paypal because our bank will not accept international Money Orders. For US customers we also accept Money Orders and personal checks. All personal checks will be deposited and your item will be held for 10 days until your check clears our bank. Returned checks will be subject to $20 return fee. If you are mailing a payment, please go to the contact us page and fill out the form to let us know what you are ordering. Please wait for a total from us before mailing payment. Your order will ship upon receipt of payment.
Q. Will you make sure my package is packed well?
A. Yes, we pack all our CD's and DVD's in new bubble mailers. We copy all customers' addresses directly from Paypal and print them on labels to minimize mistakes and make it easier for the post office to read the address.
Q. What happens if I did not get the right item or it arrives broken or defective?
A. Everybody makes a mistake once in a while. We are all human. We have put in practices to minimize mistakes, but just e-mail us and we will make it right.
Q. I cannot find an item or I am looking for that movie in VHS?
A. Just drop us an e-mail. We will try to find that item and give you a quote within 24 hours. We have access to over 200,000 items from our US distributors.
Q. What is Shipping and Handling?
A. Shipping and handling is the most misunderstood term on the internet. Shipping and handling is the actual shipping cost plus all the little extras it takes to make sure your package arrives safely. It includes bubble mailers, peanuts, bubble wrap, boxes, labels, ink, gas, paper, Post Office waiting and many other little costs it takes to effectively run a business by mail. Please keep in mind all major companies charge shipping and handling fees higher than the actual fee from the Post Office or UPS.
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